If you are in an emergency
MOMENTS is a record-keeping and communication tool, not an emergency service. It does not monitor you or summon help. If someone may be in danger, call your local emergency number (911 in the United States) and follow the care plan provided by a qualified healthcare professional.
Using MOMENTS
How do I log a Moment?
From the Dashboard, use the + button or the available logging action, then choose the condition you want to record. MOMENTS currently supports seizures and migraines as separate condition types. Enter as much or as little detail as you know, such as date and time, severity, duration, symptoms, possible triggers, the situation or location, and notes. The fields and duration choices can differ by condition.
Can I use MOMENTS in a browser?
Yes. Sign in at my.momsmoments.app with the same MOMENTS account you use in the app. The browser workspace uses the same account and records, so changes stay synchronized. You can log and review Moments, manage available account features, and delete your account from Settings.
How do I share with my Care Circle?
Open Care Circle and create an invitation. After the other person signs in and requests access, you must approve them before they can see anything. You can then control each supporter's permissions and can change or remove access at any time.
What can a supporter do?
That depends on the permissions the primary grants and on the condition. Permissions may allow a supporter to view Moments and patterns, view selected profile and safety information, receive notifications, create reports, log an available condition, or add an attributed note. At present, supporter logging is available for seizures when permitted. Migraines are logged by the primary account holder. A supporter with note permission may add an attributed note after a Moment is logged.
How do I create a report or export?
Open the report or export area and choose the condition and date range you want. You can create a formatted PDF report or download CSV data. Review the file before sharing it. You decide whether to include optional profile and safety details such as allergies, current medications, and medications that should not be administered.
I forgot my password.
Choose Forgot password? on the sign-in screen and enter the email address on your account. We will send a time-limited reset link. If it does not arrive, check your spam folder and confirm you used the account email before contacting support.
How do I delete my account?
In either the mobile app or browser workspace, open Settings, choose Delete Account, and confirm with your password. Export anything you want to keep first because deletion cannot be undone. If you cannot sign in, follow the email-request instructions on the Account Deletion page.
What does Lifetime Access include?
Lifetime Access is an optional one-time purchase, not a subscription. It unlocks the premium features shown in the app, including Care Circle and fuller pattern features. If a completed purchase is not appearing, sign in to the same MOMENTS account and use the available restore-purchase action. Apple or Google handles charges and refund requests under the applicable store's rules.
Does MOMENTS give medical advice or predictions?
No. MOMENTS organizes the information that you and your approved supporters enter. Patterns and reports reflect those records and may help you prepare for a conversation with a healthcare professional, but they are not medical advice, diagnosis, treatment recommendations, or predictions.
Still stuck?
Email chris@phoenixfiretechnology.com. Tell us which device or browser you are using, the app version if available, and what you were trying to do. Please do not send passwords, full exported reports, or health details that are not needed to diagnose the problem.
See also our Privacy Policy, Terms of Service, and Account Deletion page.