Delete it yourself
- Sign in to the MOMENTS mobile app or browser workspace.
- Open Settings.
- Choose Delete Account.
- Enter your password and confirm the permanent deletion.
The deletion begins immediately and cannot be undone. If you want a copy of your records, create a PDF report or CSV export before deleting the account.
Ask us to delete it for you
If you cannot sign in, email chris@phoenixfiretechnology.com from the email address associated with the account and ask us to delete it. We will verify the request and complete it within 30 days, usually sooner. Do not include health details in the email because we do not need them to verify or process the request.
What is deleted for a primary account
Deleting a primary account removes its active Service data, including:
- Login, profile, and contact information.
- Optional medical and safety details, including allergies, medications, do-not-administer information, and emergency contacts.
- Seizure and migraine Moments, including their dates, times, severity, duration information, symptoms, triggers, typed locations or situations, and notes.
- Care Circle invitations, relationships, permissions, and notifications associated with the account.
- Device push tokens and active mobile or browser sessions.
What is deleted for a supporter account
Deleting a supporter account removes that supporter's login, profile, Care Circle memberships, access permissions, notifications, sessions, and notes they authored on another person's Moments. The primary account holder's own Moments remain with the primary; deleting a supporter does not delete someone else's health history.
What may remain temporarily or with other providers
- Encrypted backups. Residual copies may remain in routine encrypted backups for up to 30 days and are removed through normal backup rotation.
- Purchase records. Apple, Google, and RevenueCat may retain records relating to a Lifetime Access transaction under their own policies and legal obligations. Those records are purchase records, not copies of your MOMENTS health history.
- Limited legal and security records. We may retain the minimum information required for fraud prevention, accounting, legal compliance, or resolving a dispute where permitted by law.
Important details
Removing the app from a device does not delete your account. Signing out does not delete it either. You must use the Delete Account control or send a verified deletion request. Information that another person exported or otherwise saved while they had authorized access is outside our systems and cannot be erased by deleting your MOMENTS account.
A note on emergencies
MOMENTS is not an emergency service and does not monitor you or summon help. If someone may be in danger, call your local emergency number (911 in the United States).
See also our Privacy Policy, Terms of Service, and Support page.